Support

Support

Thank you for using our plugins! We’re committed to helping you get the most out of your purchase. Before contacting us, please review the resources below—they may help you resolve your issue quickly.

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📚 Documentation

All plugins come with clear, step-by-step documentation to help you install, configure, and troubleshoot.

– [Plugin Documentation](/docs/)
(Includes setup guides, shortcodes, settings explanations, and best practices)

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 ❓ Frequently Asked Questions (FAQ)

**Q: How do I activate my license?**

A: Go to *WordPress Dashboard → Settings → [Your Plugin Name] → License*, and enter your license key (found in your purchase receipt).

**Q: I’m using the FREE version—can I get support?**

A: Basic setup assistance is available for all users. Priority support and troubleshooting for advanced features are reserved for PRO customers with an active license.

**Q: My plugin isn’t working after a WordPress or PHP update.**

A: First, ensure you’re using the latest plugin version. Then check for conflicts by temporarily deactivating other plugins and switching to a default theme (e.g., Twenty Twenty-Five).

**Q: Can I translate the plugin into another language?**

A: Yes! All plugins include `.pot` files for localization. You’ll find them in the `/languages/` folder. Custom translations won’t be overwritten during updates.

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🛠️ Self-Help Tools

– **Changelog**: See what’s new or fixed in each version on the [plugin’s official page](/plugins/).
– **System Requirements**: Ensure your site meets the minimum PHP and WordPress versions listed on the product page.

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✉️ Contact Us

If you can’t find an answer above, we’re happy to help!

Please email us at: [support@swsplugins.com]

**To speed up our response, include the following:**
– Your license key (for PRO users)
– Plugin name and version
– WordPress and PHP versions
– A clear description of the issue (screenshots or error messages help!)

We typically respond within **1–3 business days**.

🔒 All support requests must come from the email address used during purchase. For security and privacy, we do not provide phone support.

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Thank you for your trust in **SWS Plugins**.
We build tools we’d want to use—simple, reliable, and well-documented.